Best Kayako Alternative for Email Support

Looking for a Kayako alternative? Relay offers AI-powered email support with draft & review workflow.

Feature Comparison

FeatureRelayKayako
AI Email Drafting
Full AI draft & review
Limited or no AI
Knowledge Base
Built-in KB for AI context
Varies
Gmail & Outlook
Native support
Varies
Multi-LLM Choice
OpenAI, Claude, Gemini
Single or none
Starting Price
$49/mo
Varies

Key Differences

AI Approach

Relay

Full AI email drafting vs no AI features in Kayako

Kayako

Kayako's traditional approach

Relay excels for AI email support

Email Focus

Relay

Multi-LLM support with KB context

Kayako

Kayako's traditional approach

Relay excels for AI email support

Pricing

Relay

Modern AI-first workflow

Kayako

Kayako's traditional approach

Relay excels for AI email support

Setup

Relay

Self-service setup in minutes

Kayako

Kayako's traditional approach

Relay excels for AI email support

Pricing Comparison

Relay

  • Starter$49/mo
  • Professional$99/mo
  • Business$249/mo

Kayako

  • Contact SalesVaries

Relay offers transparent pricing starting at $49/mo vs Kayako's pricing.

Who Should Choose What?

Choose Relay if you...

  • AI-powered email draft & review
  • Simple setup, no migration
  • Multi-LLM flexibility
  • Affordable pricing

Choose Kayako if you...

  • Full help desk platform needs
  • Existing deep integration
  • Non-email channels

Frequently Asked Questions

Why switch from Kayako to Relay?

Relay offers AI-powered email drafting that Kayako completely lacks.

Is Relay a full Kayako replacement?

For email support, yes with added AI. Kayako offers live chat and customer journey tracking.

How fast can I migrate?

Connect your inbox in 15 minutes. No complex migration required.

Switch from Kayako to Relay

Start your free trial and see why teams switch from Kayako to Relay for AI email support.