Looking for a Help Scout alternative? Relay offers AI-powered email support with draft & review workflow.
| Feature | Relay | Help Scout |
|---|---|---|
| AI Email Drafting | Full AI draft & review | Limited or no AI |
| Knowledge Base | Built-in KB for AI context | Varies |
| Gmail & Outlook | Native support | Varies |
| Multi-LLM Choice | OpenAI, Claude, Gemini | Single or none |
| Starting Price | $49/mo | Varies |
Relay
Full AI draft generation vs Help Scout's basic AI Assist
Help Scout
Help Scout's traditional approach
Relay excels for AI email support
Relay
Multi-LLM flexibility vs single AI provider
Help Scout
Help Scout's traditional approach
Relay excels for AI email support
Relay
AI generates complete drafts, not just suggestions
Help Scout
Help Scout's traditional approach
Relay excels for AI email support
Relay
Built-in KB powers AI drafts automatically
Help Scout
Help Scout's traditional approach
Relay excels for AI email support
Relay offers transparent pricing starting at $49/mo vs Help Scout's pricing.
Relay generates complete AI email drafts with multi-LLM support. Help Scout's AI Assist only provides basic suggestions.
Relay starts at $49/mo with full AI. Help Scout starts at $20/user but with limited AI features.
Relay has a built-in knowledge base that powers AI drafts. For a customer-facing help center, Help Scout may be better.
Start your free trial and see why teams switch from Help Scout to Relay for AI email support.