Looking for a Gorgias alternative? Relay offers AI-powered email support with draft & review workflow.
| Feature | Relay | Gorgias |
|---|---|---|
| AI Email Drafting | Full AI draft & review | Limited or no AI |
| Knowledge Base | Built-in KB for AI context | Varies |
| Gmail & Outlook | Native support | Varies |
| Multi-LLM Choice | OpenAI, Claude, Gemini | Single or none |
| Starting Price | $49/mo | Varies |
Relay
Flat pricing vs Gorgias ticket-based pricing that scales steeply
Gorgias
Gorgias's traditional approach
Relay excels for AI email support
Relay
Multi-LLM AI drafting for any industry
Gorgias
Gorgias's traditional approach
Relay excels for AI email support
Relay
Predictable costs at scale
Gorgias
Gorgias's traditional approach
Relay excels for AI email support
Relay
Human-in-the-loop review workflow
Gorgias
Gorgias's traditional approach
Relay excels for AI email support
Relay offers transparent pricing starting at $49/mo vs Gorgias's pricing.
Relay offers flat pricing with multi-LLM AI drafting for any industry. Gorgias charges per ticket and is e-commerce-only.
Relay works for any industry including e-commerce. It lacks Shopify-specific features like order lookup.
Yes. Gorgias scales steeply by ticket volume. Relay offers flat per-seat pricing.
Start your free trial and see why teams switch from Gorgias to Relay for AI email support.