# Relay

> Relay is an AI-powered email support platform that reads incoming customer emails, drafts accurate replies from a knowledge base, and queues them for human review before sending. It supports Gmail and Microsoft Outlook, multiple AI models (OpenAI GPT, Anthropic Claude, Google Gemini), and a draft & review workflow that keeps humans in control.

Relay helps support teams cut email response time by 80% without sacrificing quality. The core workflow: AI reads each email → drafts a reply using your knowledge base → your team reviews and sends in one click.

## Product

- [Home](https://userelay.ai/)
- [Pricing](https://userelay.ai/pricing)
- [Features: AI Email Drafting](https://userelay.ai/use-cases/customer-support-emails)
- [Features: Draft & Review Workflow](https://userelay.ai/use-cases/draft-and-review-workflow)
- [Features: Knowledge Base](https://userelay.ai/use-cases/knowledge-base-powered-replies)
- [Features: Gmail Integration](https://userelay.ai/use-cases/gmail-integration)
- [Features: Outlook Integration](https://userelay.ai/use-cases/outlook-integration)
- [Features: OpenAI Integration](https://userelay.ai/use-cases/openai-integration)
- [Features: Claude Integration](https://userelay.ai/use-cases/claude-integration)
- [Features: Gemini Integration](https://userelay.ai/use-cases/gemini-integration)
- [Features: Multi-LLM Support](https://userelay.ai/use-cases/multi-llm-support)
- [Features: Email Triage Automation](https://userelay.ai/use-cases/email-triage-automation)

## Guides

- [Getting Started with Relay](https://userelay.ai/blog/guides/getting-started-with-relay)
- [How to Set Up AI Email Support](https://userelay.ai/blog/guides/how-to-set-up-ai-email-support)
- [Auto-Send vs Approval Mode](https://userelay.ai/blog/guides/auto-send-vs-approval-mode)
- [Email Automation Best Practices](https://userelay.ai/blog/guides/email-automation-best-practices)
- [Complete Guide to Email Automation](https://userelay.ai/blog/guides/complete-guide-to-email-automation)
- [AI Customer Support Complete Guide](https://userelay.ai/blog/guides/ai-customer-support-complete-guide)
- [Building an Effective Knowledge Base](https://userelay.ai/blog/guides/building-effective-knowledge-base)
- [Reducing Support Response Time](https://userelay.ai/blog/guides/reducing-support-response-time)
- [Measuring Email Automation ROI](https://userelay.ai/blog/guides/measuring-email-automation-roi)
- [Choosing an AI Support Tool](https://userelay.ai/blog/guides/choosing-ai-support-tool)

## Comparisons

- [Shared Inbox vs Help Desk](https://userelay.ai/blog/comparisons/shared-inbox-vs-help-desk)
- [AI vs Human Customer Support](https://userelay.ai/blog/comparisons/ai-vs-human-customer-support)
- [AI Email Tools Compared](https://userelay.ai/blog/comparisons/ai-email-tools-compared)
- [Email Support vs Live Chat](https://userelay.ai/blog/comparisons/email-support-vs-live-chat)
- [Relay vs Zendesk](https://userelay.ai/compare/relay-vs-zendesk)
- [Relay vs Freshdesk](https://userelay.ai/compare/relay-vs-freshdesk)
- [Relay vs Intercom](https://userelay.ai/compare/relay-vs-intercom)
- [Relay vs Help Scout](https://userelay.ai/compare/relay-vs-help-scout)
- [Relay vs Front](https://userelay.ai/compare/relay-vs-front)
- [Intercom Alternative](https://userelay.ai/compare/intercom-alternative)
- [Zendesk Alternative](https://userelay.ai/compare/zendesk-alternative)
- [Help Scout Alternative](https://userelay.ai/compare/help-scout-alternative)
- [Best Email Ticketing Systems](https://userelay.ai/compare/best-email-ticketing-systems)

## Insights

- [Small Business Support Challenges](https://userelay.ai/blog/insights/small-business-support-challenges)
- [Cost of Slow Email Support](https://userelay.ai/blog/insights/cost-of-slow-email-support)
- [Future of AI Customer Support](https://userelay.ai/blog/insights/future-of-ai-customer-support)
- [Email Automation Trends 2026](https://userelay.ai/blog/insights/email-automation-trends-2026)
- [Customer Expectations for AI Support](https://userelay.ai/blog/insights/customer-expectations-ai-support)